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Shipping and General Information

Shipping Information

Our family name is on the package, so we promise to provide you with the best possible product. If you have any questions or problems, please call us, 612-925-3113 ext. 0, 9 am to 5 pm Monday through Friday, CST.

Gift Cards-we will include your added message when you choose to send it out to another person/address. Any message added to gift cards sent back to yourself will be left blank so you can personalize it to send to the recipient.

Broders’ products are shipped with the utmost care. Please review our shipping policies to clarify any questions.

  • Orders are shipped Monday through Friday.
  • We strive to ship orders the day they are placed (for most orders placed before noon CST). However, during busy times, especially December, we may ship the following day. Orders placed on Friday are generally shipped the following Monday.
  • We use FedEx Ground for the majority of our shipments. The shipping time begins the morning (business day) after FedEx receives the package.  
  • Tell us when you’d like the product to arrive. We’ll do our utmost to make it happen.
  • We do NOT ship to International locations or US Territories. In addition, we can’t ship to P.O. Boxes.
  • Shipments to Alaska and Hawaii require additional charges. We will inform you of the additional fees prior to shipping.
  • When a product is not available or not up to our standards, we will substitute another product of equal/better quality and price. 
  • Perishables are automatically shipped for two day delivery, Monday through Wednesday, to ensure your product arrives in excellent condition. Check out the FedEx Ground map (below) to see if your location is within two days. If you are beyond those areas, we will add a charge for two day delivery if the product warrants.
  • Please also note that the shipping rates for many items are weight-based.

FedEx Ground Map

 

Next day-- hot pink

2nd Day--aqua

3rd day--orange--if you are in this zone or the ones below and you order perishables, additional charges apply

4th day-- green

5th day-- magenta

Note-- Alaska and Hawaii, additional shipping costs, we'll contact you after order

Return Policy
If you receive a product that is not up to your standards, please contact us immediately. We’ll do everything we can to remedy the situation. Info@broders.com or 612-925-3113 ext 0.

 


Feedback
We want to know how we did, so please tell us! Comments on the products can be made on this site. If you prefer, send an e-mail to info@broders.com with all your comments—good (we hope) and bad (we hope there aren’t many). Thanks.